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1/11 Laser Dr
Rowville, VIC, 3178

(03) 8288 1799

The Porch Furniture specialises in supplying Australia with Adirondack chairs. Adirondack chairs are a classic style of outdoor furniture, also known as Cape Cod, Muskoka or Westport chairs. We also stock a growing range of other items, such as settings, benches and an array of unique garden structures. The Porch is able to ship our wooden furniture to Melbourne, Perth, Adelaide, Sydney, Brisbane and other locations across Australia.

Poly Classic Range Warranty

 WARRANTY – THE PORCH POLY CLASSIC RANGE OF OUTDOOR FURNITURE

THE PORCH LIMITED RESIDENTIAL WARRANTY

THE PORCH warranties to the original purchaser ("Purchaser") that, for a period of ten (10) years (except as specified below) of residential use from the date of purchase, under normal use and service conditions, THE PORCH furniture shall be free from material defects, and shall not splinter, crack, chip, peel, or rot, or suffer structural damage from insect infestation.

EXCLUSIONS
The following items are specifically excluded from the THE PORCH limited residential warranty. THE PORCH shall not be liable for any failure, defect or damage resulting from or connected with the following:

  • Fading, color change or color match – THE PORCH poly lumber is made with UV-stabilizers to minimize fading; however, upon exposure to the sun, all colors will fade to some degree. To minimize possible fading: keep product covered, utilize cushions where applicable, minimize direct sunlight by storing product when not in use, or use a UV-protectant

  • Color or pattern variance between any new replacement section or pieces and other sections or pieces

  • Rust or corrosion of stainless steel hardware

  • Assembly or handling of products after they leave our factory, including any lack of performance or improper performance in any way by the dealer or assembler 

  • Abnormal use of products

  • The application of paint, varnish or other coating or chemical not approved by THE PORCH or the application of heat or radiation from an external source, such as a barbecue grill, another appliance, fire or reflection from windows or doors

  • Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products

  • Post-delivery labor, transportation or assembly costs

  • Damage caused by, among other things, use of incompatible accessories, intentional acts, unreasonable use, misuse, physical abuse, permanent deformation or destruction by human or animal, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors), or any act of God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which may cause any colored surface to gradually fade, darken, chalk, or accumulate dirt or stains)

  • Assembly of hardware, accessory items, or defects caused by their assembly

We reserve the right to discontinue or modify any product line or color without notifying the Purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality.

No person or entity is authorized by THE PORCH to make and THE PORCH shall not be bound by any statement or representation as to the quality or performance of THE PORCH products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by THE PORCH and Purchaser.

Under no circumstances will THE PORCH be liable for special, incidental or consequential damages, whether such damages are sought in contract, in tort (including but not limited to negligence and strict liability) or otherwise, and THE PORCH’s liability with respect to defective products shall in no event exceed the replacement of such products or return of the purchase price, as described above.

This warranty shall only be applicable and enforceable in Australia.

Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on THE PORCH products, which are received by regular use of the products.


CLAIM UNDER WARRANTY

When submitting a claim, please supply the following documentation:

  • A written description of the defect

  • Photographs of the product

Once documentation has been received and evaluated THE PORCH’s sole responsibility shall be, at its option, to repair or replace defective components, to repair or replace defective furniture, or authorize repairs by a third party, and to notify Purchaser of the solution. Should defective product no longer be available, THE PORCH may replace with similar product of equal or greater value.