Shipping Info
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Shipping
Shipping Information – The Porch
At The Porch, we are committed to providing a seamless and efficient shipping experience for all our customers. We understand the importance of receiving your outdoor furniture promptly and in perfect condition, so we have streamlined our shipping process to ensure your complete satisfaction.
Fast and Reliable Shipping
When you order from The Porch, you can expect fast and reliable shipping. We ship all our products flat packed to ensure they arrive safely and securely. Using local couriers, we aim to deliver your order swiftly and efficiently. Here’s what you can expect:
Quick Dispatch: We ship within two days of receiving your order, ensuring minimal wait time.
Flat Packed Delivery: Our products are shipped flat packed, making it easier to handle and reducing the risk of damage during transit.
Local Couriers: We use trusted local couriers to deliver your order, ensuring reliable and timely service.
Shipping Process
Order Confirmation: Once you place your order, you will receive an order confirmation email with all the details of your purchase.
Dispatch Notification: Within two days, your order will be processed and dispatched. You will receive a notification email with tracking information once your order has been shipped.
Delivery: Our local couriers will handle the delivery of your order. The flat packed items ensure easier transportation and handling, reducing the likelihood of damage.
Shipping Rates and Areas
We strive to keep our shipping rates competitive while maintaining high-quality service. Shipping costs are calculated at checkout based on your location and the size of your order. We ship across Australia, ensuring that no matter where you are, you can enjoy the premium outdoor furniture from The Porch.
Easy Assembly
All our flat packed products come with clear, easy-to-follow assembly instructions. We aim to make the assembly process as straightforward as possible, so you can start enjoying your new outdoor furniture without any hassle.
Customer Support
At The Porch, customer satisfaction is our top priority. If you have any questions or concerns about your shipment, please do not hesitate to contact our customer support team. We are here to assist you with any queries you may have regarding your order, shipping, or assembly.
Email: info@theporch.com.au
Phone: (03) 8288 1799
Business Hours: Monday to Friday, 10:00 AM – 4:00 PM
Thank you for choosing The Porch for your outdoor furniture needs. We look forward to delivering high-quality, stylish, and comfortable furniture to your doorstep.